Shipping policy

At Diamond Empire Candles, we are committed to providing efficient and reliable shipping services for our valued customers in the UK. Please review our shipping policy below:

Shipping Methods and Delivery Timeframes:
We offer shipping via trusted carriers to ensure timely and secure delivery of your orders. The estimated delivery time for standard shipping is typically between 3 to 5 business days within the UK. Please note that these timeframes are approximate and may vary depending on the destination and any unforeseen circumstances.

Order Processing:
We strive to process and ship all orders as quickly as possible. Every Diamond Empire product is handmade freshly on order and for this reason, please give us 2-4 business days (only from Monday to Friday, excluding public holidays) from receiving the order for the time of making your special products. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

Shipping Fees:
We offer free standard shipping on all orders over £49 within the UK. However, standard and expedited shipping options may be available at an additional cost, which will be clearly displayed during the checkout process. Any applicable shipping fees will be calculated and displayed before you finalize your purchase.

International Shipping:
Shipping costs vary according to the weight of the package and country. Customers outside the United Kingdom will also be liable for any customs / import duty, quotas, permits, product restrictions and other local requirements. The recipient of the parcel must pay these charges. Customs policies vary widely from country to country; therefore you are advised to check the latest applicable local requirements in your country before placing an order.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the carrier’s website.

Shipping Address:
Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete address details provided by the customer.

Delays and Exceptions:
While we make every effort to ensure prompt delivery, there may be unforeseen circumstances such as adverse weather conditions or carrier delays that can impact the estimated delivery timeframes. In such cases, we appreciate your patience and understanding.

After Dispatch:

At Diamond Empire, we strive to ensure your order is delivered promptly and securely. Once your package is marked as delivered by the carrier, we are unable to take responsibility for any loss, theft, or delivery issues that may occur thereafter.

If you encounter any problems with your delivery, including stolen parcels, we encourage you to directly contact the shipping company for assistance. They will be best equipped to address your concerns regarding the status of your shipment.

Thank you for your understanding. If you have any further questions, feel free to reach out to our customer service team.