Shipping & Returns
Every Diamond Empire Candles is handmade freshly on order and for this reason, you
must provide 2-4 working days (only from Monday to Friday, excluding public holidays) from receiving the order for the time of making your special candle.
When your order is completed, we send all our packages with a tracking number, you should receive notifications to your email / phone number.
Depending on what type of parcel you choose, it will be delivered to you:
Standard Delivery 3-5 Working Days or,
Next Day Delivery, which will be delivered the next day after shipment.
OUR SHIPPING COSTS
United Kingdom (include Northern Ireland, Scottish and Wales) – Shipping costs vary depending on the shipping weight
Standard Delivery – 3-5 Working Days £5.80 (Free delivery over £70)
Next-Day Delivery – £6.10
Europe – Shipping costs vary according to the weight of the package and country. Most European countries cost £20
NOTE: Customers outside the United Kingdom will also be liable for any customs / import duty, quotas, permits, product restrictions and other local requirements. The recipient of the parcel must pay these charges. Customs policies vary widely from country to country; therefore you are advised to check the latest applicable local requirements in your country before placing an order.
All our shipments are packed very carefully and secured so that they do not get damaged during transport.
If you have changed your mind about your purchase or you are not satisfied with the product, we will refund you money if you return it to us in saleable condition within 14 days of receipt. The cost of shipping the returned items is borne by the customer. We advise you to obtain a proof of postage. Please do not return any items before contacting us.
Please contact us within 7 days of placing your order.
Refunds will be credited to your original method of payment.
Please note that if you receive defective jewellery, it is not classified as “faulty product”. The jewellery hidden in each of our products is a gift, an additional bonus that you get when you buy any Diamond Empire Candles item.