FAQ

You can track your order by using the courier tracking link found in your order confirmation email.

Our returns and exchange policy can be found by clicking here.

Once an order has been placed, changes to the delivery address can only be made if the order has not been processed. Once an order has been processed, unfortunately no further changes can be made. To request a change to your delivery address, please contact one of our friendly Online Customer Service Representatives who will be able to assist you.

Your tracking number can be found on the Shipping confirmation email we sent you. If you see nothing on your inbox, please try to check your Spam/Junk folder.  If in case you still did not received any or perhaps accidentally deleted the Shipping Confirmation email, please  contact our  Online Customer Service team  with your order number and we'll be glad to help.

Please send us an email at [email protected] and send through your order #, photos showing the items received and the name of the missing item.

Simply send two photos and your order #
1.Showing the broken items(s)
2. The packaging including filler and our friendly Online Customer Service Team who will be more than happy to assist.

Simply send a photo of your order items and your order number # to our Online Customer Service Team who will be more than happy to rectify your order issue for you.

Our items are delivered by UPS|FedEx|DHL|USPS and can take up to 10 business days depending on which delivery method you have selected and location of your delivery address. If you still have not received your delivery after 10 business days, please contact our Online Customer Service Team who will be able to assist you.

Sometimes, the tracking information will not manifest in our system and with the couriers right away. Rest assured that once you get a notification with your tracking information via email, then your delivery has been shipped and is on its way!

At Diamond Empire, we offer a variety of delivery options to meet our customers needs. You can view our delivery options at  here.

All orders are processed and shipped from our warehouse in Coventry and we aim to dispatch your order within 2-4 business days. Additional delays might happen due to increased volume of orders and holiday periods. Rest assured we are working hard to get your orders dispatched in a timely manner. 

To know more information about our Shipping please click  here .

Before burning your candle, ensure it is placed on a heat-resistant surface, away from flammable items. Trim the wick to ¼ inch and allow it to burn for 3-4 hours to prevent tunneling.

To fix tunneling, let your candle burn until the entire top layer melts evenly. Trim the wick and ensure a full melt pool on future burns.

Due to cold weather, our soy wax collapse sometimes and this causes the separation of the wax from the jar. Rest assured that there is nothing wrong with the candle and it does not at all affect its burn quality. To fix this, simply light your candle following the recommended time of 3-4 hours to melt the sides and this will naturally make the wax adhere to the jar again.

During the manufacturing process, we inspect every candle before they are boxed to ensure the highest quality and correct wick placement. During burning, the wicks can settle off centre if the lighting instructions are not followed before each light.The wicks that we use are able to melt the candle so that the wax burns evenly on the edge of the jar to create an even wax pool. We suggest that you burn the candle for 3-4 hours at a time to allow it to reach the melt pool on the edge of the jar to prevent tunnelling in the future. Just remember to trim the wicks to 6 mm before each lighting.

For even burning, ensure a level surface, and allow the candle to burn long enough to achieve a full melt pool.

Black spitting can occur when the wick is too long. Trim it to ¼ inch, ensure proper ventilation, and avoid drafts.

We put all of candle safety precautions in the bottom of the glass jar , please make sure to follow it so you can enjoy your candle safely.

Frosted appearance is normal and indicates the use of natural waxes. It does not affect the candle's quality or performance.

Our candles are made of high-quality soy wax and blended with premium fragrance oils. In addition, carefully designed by our wonderful creators.

Liquid on your candle may indicate a high oil content or harmless liquid called Soy Sweat. Trim the wick, let the excess oil evaporate, and ensure proper burning conditions.

The giant ball at the end of the wick is called a "mushrooming" effect. Due to our candles being triple scented, the high fragrance load creates this mushroom during and after burning. Trim it to ¼ inch to prevent soot and improve burning performance.

Our candles are approximately 16 cm in height, and 8.5 cm in diameter. Wax weight is approximately 624 grams with our Candle weight being approximately 1.4 kg.
Our Candle burn up to 120 H. The all candles come with luxury looking package box! Ideal for present.

We want you to be happy with your scent choice. Contact our customer support team, and we'll assist you with finding a suitable replacement or refund. Customer Support Team

This can happen especially with older tubs that are a bit porous. To resolve this, if you fill the tub (above the line where you're seeing colour) and add about 1/2 cup of baking soda and let it soak, it will help the colour to lift. After that, take a lemon, cut it in half, and rub it over the affected area.

This should help remove any colour left over!

If you have allergies, please review the ingredient list on our website. Consult a healthcare professional if needed.

Our bath bombs contain ingredients such as baking soda, citric acid, epsom salt, essential oils, and natural colorants. Refer to the product description for specific details.

To use our bath bombs, fill your bathtub with warm water, drop the bath bomb in, and enjoy the fizzing and aromatic experience.

Yes, you can take a shower after using our bath bombs. The essential oils and moisturizing ingredients will leave your skin feeling refreshed.

Our bath bombs are crafted with high-quality ingredients and undergo rigorous testing to ensure safety. Follow the usage instructions for a safe bathing experience.

Choose a bath bomb based on your preferred scent, desired skin benefits, or mood-enhancing properties. We offer a variety to suit different preferences.

Our bath bombs can provide moisturization and relaxation benefits to your skin. For specific skin concerns, consult a dermatologist.

Our bath bombs create a spa-like experience with their soothing scents, colors, and effervescence, helping you unwind and promote relaxation.

While our bath bombs may not specifically target acne, the gentle cleansing and moisturizing properties can help maintain healthy-looking skin.

You can use our bath bombs as often as desired. Start with once a week and adjust according to your preference and skin sensitivity.

Our bath bombs are effervescent balls that dissolve in water, releasing aromatic scents, moisturizing ingredients, and often containing surprise jewelry inside.

If you opted for a bath bomb with a piece of jewellery surprise, offering an extra delightful experience.

Our Body Sugar Scrub ingredients typically include sugar, essential oils, carrier oils, and skin- nourishing additives. Check the product description for specific details.

Use our Body Sugar Scrub 2-3 times per week for best results. Adjust the frequency based on your skin's needs and sensitivity.

Our Body Sugar Scrub helps exfoliate and moisturize the skin, leaving it feeling smooth and refreshed.

Our Sugar Body Scrub is not recommended for facial use. It's best suited for body exfoliation.

A body Sugar Scrub is a granulated mixture used for exfoliating the skin, removing dead cells, and leaving it soft and renewed.

Use our Body Sugar Scrub during your regular bathing or showering routine. Gently massage it onto wet skin, then rinse thoroughly.

While our Sugar Scrub is not specifically formulated for acne treatment, the exfoliating and moisturizing properties may help promote healthier-looking skin.

Our Body Sugar Scrub is carefully crafted with high-quality ingredients, providing effective exfoliation and moisturization for your skin.

Our Body Sugar Scrub is an exfoliating product that works by removing dead skin cells, leaving your skin feeling smoother and revitalized.

Our Body Sugar Scrub can be used for shaving, as it helps exfoliate and soften the skin, allowing for a closer shave.

If you opted for a body sugar scrub with a piece of jewellery surprises, adding a delightful element to your skincare routine.

We prioritize safety and quality. Our Body Sugar Scrubs undergo thorough testing to ensure they meet safety standards for use on the skin.

The category "Jewelleryless" means that specific product does not include jewellery surprises.

Yes, you can purchase products without jewellery on our website. Simply browse the relevant category (Jewelleryless) or product descriptions.

The value of your jewelry surprise can vary. We provide a wide range of options, including Sterling Silver and occasional chances to win valuable pieces.

The design of the jewelry surprise is randomly selected to add excitement and surprise to your purchase.

In addition to receiving a Sterling Silver jewellery surprise, you also have a chance to win a £2500 jewellery piece as part of our special monthly giveaway.

To care for your Sterling Silver Jewellery, clean it regularly with a soft cloth and avoid exposing it to harsh chemicals or excessive moisture.

If you've ordered the wrong size, please contact our customer support team for assistance with an exchange.

The value of your jewellery you can check in check your code tab.

If your code is not working, ensure it is entered correctly and meets any specific conditions. Contact our customer support team for further assistance.

If your ring doesn't fit, we offer an exchange policy. Reach out to our customer support team, and we'll guide you through the process.

Sterling Silver Jewellery is made from a high-quality silver alloy containing 92.5% silver and 7.5% other metals for durability and strength.

RRP stands for "Recommended Retail Price," indicating the suggested selling price for a product.

To safely remove jewellery from our products, carefully retrieve it using tweezers or a spoon, ensuring the surrounding area is clean and dry.

Yes, we have a rewards program. Earn points for purchases and activities, and redeem them for free products, discounts, and special offers.

Diamond Points have expiration period of 1 year. You can stack your points until they reach an expiration date.

If your Rewards Points are not showing, ensure you are logged into your account and allow some time for the system to update. Contact our customer support if the issue persists.

Our rewards program includes the opportunity to receive a couple of free product each month once you hit approbate level of your points as a token of appreciation for your loyalty. Our free products are exchange every month.

At Diamond Monthly Levels, the range of free products unlocked at each level varies from month to month.After unlocking a given Level, a Pop-up will pop up with the option of choosing the jewellery variant that is available to us.If we do not use the free product that we have to use, it does not pass to us for the next month, it is simply lost to us along with the accumulated points and unlocked levels. The new fun begins again with the start of a new calendar month.

The Low Price Zone on our website is a special section where we offer discounted prices on select products. It allows customers to access exclusive deals and enjoy savings on their purchases.

The Low Price Zone offers access for 24 hours to create a sense of urgency and ensure that customers have a fair opportunity to take advantage of the discounted prices. This limited-time availability helps us manage inventory effectively and enable all customers to take advantage of our offer.

The products in our Low Price Zone are offered at discounted prices for various reasons. These discounts may be a result of promotional campaigns, seasonal sales or special deals. We aim to provide our customers with affordable options and value for their money. Rest assured that despite the lower prices, the quality and integrity of the products remain uncompromised. We strive to offer a wide range of products at competitive prices to cater to different budgets and provide a satisfying shopping experience.

You can typically use one coupon per order, unless stated otherwise in the coupon terms and conditions.

If your promo code is not working, please ensure that you have entered it correctly, including any capitalization or expiration date. Promo codes may also have specific conditions or limitations. If the issue persists, feel free to reach out to our customer support team for further assistance.

We offer various payment methods on our website to provide convenience and flexibility for our customers. You can typically choose to pay using major credit cards such as Visa, Mastercard, American Express, or Discover.

Additionally, we offer alternative payment options such as PayPal, Apple pay, Google Pay, Klarna or Clearpay. Rest assured that all payment methods are secure, protecting your sensitive information during transactions. Simply select your preferred payment method at checkout and follow the instructions to complete your purchase.

You can contact us through our website's contact page, where you'll find a form to submit your inquiry. Alternatively, you can reach out to our customer support team via email [email protected] We strive to provide prompt and helpful responses to all customer inquiries.